“I have a passion to help sick people,” says Oteng Gaopatwe , a nurse at Nyangabgwe Referral Hospital in Francistown, Botswana . “One thing I like most about my job is to see my clients satisfied, having a smile, and seeing all the people I have helped being relieved of their pain,” he says. Frontline health workers like Oteng are the backbone of health systems. In order to plan effectively for training, recruitment, and retention, countries need...